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A tool to analyze and manage sosreports

A tool to analyze and manage sosreports

by jlrueda·Jun 10, 2026·1 point·0 comments

AI Analysis

MidNiche GemShip It

Sosreport collaboration tool, but ticketing systems already handle this workflow.

Strengths
  • Built from real support engineer experience with actual pain points in diagnostic data sharing
  • Pivoting to self-hosted open-source based on user feedback shows product iteration
Weaknesses
  • Landing page is just login screen—can't evaluate actual analysis features or differentiation
  • No clear explanation of what 'analyze' means beyond existing log tools and ticketing systems
Target Audience

Linux support engineers and technical support teams

Similar To

Splunk · Graylog · Jira Service Management

Post Description

Hi

I'm a developer and 2nd level support engineer for many years for a Linux based appliance (the name of the product is not relevant for this post).

When I started in this position, I couldn't believe how customer technical support was handled (an eternal send me the output of this command, email-cycle) so I built a script to collect diagnostic data and an interface to explode the data and share it with the team.

Back then I didn't know about sosreport command (now sos) but it was very much alike.

Based on this experience, I decided to build sos-vault. A secure vault to store sosreports, manage them and more importantly, analyze them with your team.

I been working on this project for a while now and decided to provide it as a SaaS which has turned out to be not the best approach.

I'm currently working on a self-hosted open-source version based on the SaaS version.

Just login with you Google account and you will find a shared sosreport for you to look at and interact with.

If you have any question I'm more than happy to answer to the best of my ability. Any feedback is welcome.

Thank you all.

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